Connecting your SmartPillow and App may occasionally take several attempts. If having tried multiple times, the QR code fails to scan or if the connection is unsuccessful, try one or more of the following actions:
- ensure that your SmartPillow is connected to power
- ensure that your device's camera has sufficient lighting and try again to scan the QR code
- make sure that Bluetooth on your smart device is enabled and turned on - the connection between your device and SmartPillow relies on Bluetooth
- restart the app and try scanning the QR code again if the issues persists
Please note that if another smart device using the Mammoth | SleepEngine™ App scans the QR code and connects to the SmartPillow, it will override the previous connection.
If the issue with connecting your SmartPillow and App persists, please contact our friendly Customer Support Team at support@sleepengine.com. A support ticket will be raised and a member of the team will respond to you as quickly as possible.
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